Refund policy

If for any reason you don’t like the wine that you have purchased from us, you may return the wine and we will refund you for any unopened bottles (within 14 days of purchase).

The provision of goods by Budget Wines is subject to availability. In cases of unavailability, Budget Wines will contact you with options and advise of stock availability.

An order can only be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been processed by Budget Wines.

If a product is damaged: We package our boxes to export standards, and we take utmost care when sipping these boxes.  But we cannot insure it with the courier companies as they don’t insure glass & liquid products.  So, we cannot replace items if it is damaged in the transport stage to you. 

Return policy If the wine is off or there is a quality problem with the standard of the wine, we will be happy to assist you in this regard.  The solution will be discussed with management.

If you aren’t returning the item yourself, shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original state, we will refund you the value of the product. Handling fees may apply.

If you receive the wrong product, please contact Budget Wines within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.